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BA 6330: Customer Engagement: Audit Assignment

Company & Industry Resources

Broad Trend Resources

Consumer Research Resources

Sample APA Citations

These citations are based on APA 7th edition but have been modified to meet the requirements of SMU Cox School of Business instructors. Check with your professor regarding the appropriate citation style for your course.

The following is an example of references on a reference page for the type of articles you will be using for this assignment. Examples of in-text references can be found in Citing Business Sources.


Barber, N., & Jacobs, I. (2018, March 2). Personalized video creates better customer service experiences. Retrieved from Forrester Research database

Bloom, B. (2020, April). Salty Snacks – US-April 2020. Retrieved from Mintel database

Clarence-Smith, L. and Knowles, T. (2020, June 6). Elon Musk ‘considers Bristol for new Tesla factory’. Times Newspapers Limited. Retrieved from Factiva database

Euromonitor International. (2020). Hot drinks global industry overview. Retrieved from Passport database

FTSE Russell. (2020). Verizon Communications, Inc. [Competitors list]. Retrieved from Mergent Intellect database

FTSE Russell. (2020). Wireless Telecommunications Services. [Industry profile]. First Research. Retrieved from Mergent Intellect database

Hughes, J. & Ertel, D. (2020, July/August). What is your negotiation strategy? Harvard Business Review. Retrieved from Business Source Complete database

IHS Markit. (2020) Executive Summary - United States. [Country Risk]. IHS Connect. Retrieved from Connect database.

Pew Research Center. (2019, October 7). In their own words: Behind Americans' views of 'Socialism' and 'Capitalism'. Retrieved from

PrivCo Media, LLC. (2020). Mary Kay overview. Retrieved from PrivCo database.

Waters, R. (2017, July 10). Google seeks to make artificial intelligence more people‐friendly. Retrieved from ABI/Inform database

Why Do I Need This Guide?

You will be doing a Customer Engagement Audit which requires you to find background information on your company and its competition and/or industry. Then you will consider broad economic, legal, environmental and political trends as they affect your business. You will also need to find research on consumers (Millennials and GenZ) and consider the role of digital marketing. This research guide will direct you toward potential sources to ensure success.

Further Your Skills with Workshops

The one-hour, hands on Demographic & Consumer Research workshop focuses on resources that provide demographic and psychographic data.

Need a different time? If you have a group of 4 or more, we can add a session for you. Request a workshop.